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Evidence Guide: SITTTVL008 - Source airfares and issue tickets for domestic flights

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

SITTTVL008 - Source airfares and issue tickets for domestic flights

What evidence can you provide to prove your understanding of each of the following citeria?

Interpret domestic airfare information.

  1. Identify and access sources of fare information.
  2. Interpret information on domestic flights, fares and conditions applicable to specific fares.
Identify and access sources of fare information.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Interpret information on domestic flights, fares and conditions applicable to specific fares.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Create domestic flight itineraries, source airfares and issue tickets.

  1. Identify domestic flight options to meet customer needs.
  2. Create flight itineraries and source airfares for direct and connecting domestic flights.
  3. Source costs for airfares to meet customer needs.
  4. Calculate taxes, fees and surcharges.
  5. Check calculations for accuracy.
  6. Compare domestic airfares and quote optimum airfare that meets customer needs.
  7. Issue ticket according to customer requirements.
Identify domestic flight options to meet customer needs.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Create flight itineraries and source airfares for direct and connecting domestic flights.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Source costs for airfares to meet customer needs.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Calculate taxes, fees and surcharges.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check calculations for accuracy.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Compare domestic airfares and quote optimum airfare that meets customer needs.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Issue ticket according to customer requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Document and maintain records of calculations.

  1. Record full details of the calculated airfare.
  2. Minimise use of printed materials and maximise electronic record keeping to reduce waste.
Record full details of the calculated airfare.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Minimise use of printed materials and maximise electronic record keeping to reduce waste.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Process ticket re-issues and cancellations.

  1. Confirm changed customer requirements.
  2. Check fare conditions and advise customer.
  3. Confirm client wishes to proceed with change.
  4. Re-issue or cancel ticket according to customer requirements in accordance with fare conditions.
  5. Issue applicable refund or airline credit according to airline conditions.
Confirm changed customer requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check fare conditions and advise customer.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Confirm client wishes to proceed with change.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Re-issue or cancel ticket according to customer requirements in accordance with fare conditions.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Issue applicable refund or airline credit according to airline conditions.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Required Skills and Knowledge